Resume

This is an abridged version of my resume. The most current, up-to-date, complete resume will be found on my LinkedIn profile. I strive to keep this page as updated as possible.

Education

New England Institute of Technology – East Greenwich, RI

Class of 2019 – Graduated September 2019
Bachelor of Science, Cybersecurity & Network Engineering
GPA: 3.96 out of 4.0 (most current)
Dean’s List throughout the program

Class of 2018 – Graduated March 2018
Associate in Science, Information Technology – Network Engineering
GPA: 3.97 out of 4.0
Dean’s List throughout the program, Phi Theta Kappa Honor Society

Greater New Bedford Regional Vocational Technical High School – New Bedford, MA

Class of 2016 – Graduated June 2016
Career & Technical Program (Shop): Information Support Services and Networking

Work Experience

Secureworks – Providence, RI

Network Security Support Contractor (via TalentWave) – June 2019 – Present

  • Made basic network security device configuration changes on Check Point, Palo Alto, Fortinet, and other enterprise-class firewalls
  • Completed access moves, adds and changes (MAC), and worked with customers to troubleshoot network and security related issues
  • Addressed and responded to inbound phone and electronic requests for technical assistance with Secureworks services and products, within SLA timeframes
  • Assessed and escalated to the next tier as needed
  • Performed triage of new support tickets that enter the Firewall team’s queue utilizing the Remedy ticketing system

Technology Advisory Group – Warwick, RI

Network Engineer – August 2018 – May 2019

  • Responded to tickets in regards to backups, antivirus, firewall, spam filtering, and other alerts generated from the NOC
  • Responded to any reactive support tickets as assigned by the dispatcher and/or service manager
  • Assisted project engineer with any active projects as assigned by the service manager
  • Assisted vCIOs, President, Vice President, and service manager ensure accurate billing of cloud services
  • Set up any PCs and/or servers requested by clients following specific guidelines and requests from the client

Southern Mass Credit Union – Fairhaven, MA

Network Administrator Assistant – February 2015 – August 2018

  • Responsible for all tasks on the IT checklist and assured that all daily & weekly tasks have been completed
  • Troubleshot and resolved any PC hardware and software problems within all credit union branches
  • Reset passwords for credit union employees the SMCU Windows domain and core banking platform
  • Supported all aspects of PC applications and phone system for employees of the credit union
  • Backed up network administrator for other department employees during their absence
  • Assisted in any hardware and software upgrades
  • Performed other duties and projects as assigned, such as spearheading the project of scanning 10,000+ signature cards/membership applications into digital, searchable copies

Farm & Coast Market – Dartmouth, MA

POS/Scale Installer and IT Technician – June 2016 – September 2016

  • Set up, maintained, and installed an iPad POS system used to operate the market
  • Assisted with the setup, maintenance, and operation of the wireless and wired network
  • Assisted with any data entry needed, such as new retail and café items
  • Set up, maintained, and updated product lists for CAS LP-1000n label printing scales
  • Worked directly with the general manager, market manager, kitchen manager, and executive chef to ensure smooth operation of all IT assets

Technical Skills

  • Hardware and Software Troubleshooting
  • Server Administration
  • Computer & Network Security
  • Cisco Routing & Switching
  • Firewall Device Management
  • Network Design & Implementation
  • Strong Interpersonal Skills
  • Public Speaking & Presentations
  • Penetration Testing
  • Network Scripting

High School/College Coursework Includes

  • Windows Server
  • Routing & Switching
  • Local Area Networks
  • Database Administration
  • PC Servicing & Troubleshooting
  • Client Support
  • Technical Writing
  • AS Capstone Project
  • Windows PowerShell
  • Kali Linux
  • Router Security & Firewalls
  • Virtualization
  • Project Management
  • Wide Area Networks
  • Cybersecurity Courses
  • Senior Project

Leadership

  • Business Professionals of America Network Design Team Member – October 2015 – May 2016
  • Business Professionals of America Network Design Team Member – October 2014 – March 2015
  • Boy Scouts of America Troop Senior Patrol Leader – August 2013 – September 2014
  • Boy Scouts of America Patrol Leader – September 2012 – August 2013

Accomplishments & Awards

Boy Scouts of America

  • August 2015 – Eagle Scout

Business Professionals of America

  • May 2016 – National Leadership Conference (Boston, MA)
    • 3rd Place in Network Design Team
    • 10th Place in Systems Administration using Cisco
  • March 2016 – State Leadership Conference (Framingham, MA)
    • 2nd Place in Network Design Team, Systems Administration Using Cisco, IT Concepts (Open)
    • 3rd Place in Computer Network Technology
  • May 2015 – National Leadership Conference (Anaheim, CA)
    • Top 10 in Network Admin Using Microsoft, IT Concepts (Open)
  • March 2015 – State Leadership Conference (Framingham, MA)
    • 3rd Place in Network Design Team
    • 4th Place in Systems Admin Using Cisco, Network Admin Using Microsoft,
    • Computer Network Technology

SkillsUSA

  • June 2016 – National Leadership & Skills Conference (Louisville, KY)
    • 1st Place in Employment Application Process
  • May 2016 – State Leadership & Skills Conference (Marlborough, MA)
    • 1st Place in Employment Application Process
  • May 2015 – State Leadership & Skills Conference (Marlborough, MA)
    • 2nd Place in Employment Application Process

More accomplishments and awards listed on LinkedIn profile

Organizations

Phi Theta Kappa

March 2017 – Present

Business Professionals of America

September 2015 – May 2016

SkillsUSA

February 2013 – June 2016

Boy Scouts of America – North Dartmouth, MA

June 2008 – August 2015

Certifications

  • PC Pro Certification – March 2018
  • Microsoft Office Specialist in Excel – October 2015
  • Microsoft Technology Associate in Networking Fundamentals – May 2015
  • Microsoft Office Specialist in PowerPoint – January 2015
  • OSHA 10-hour Health & Safety Certification – May 2014