Resume

This is an abridged version of my resume. The most current, up-to-date, complete resume will be found on my LinkedIn profile. I strive to keep this page as updated as possible.

Education

New England Institute of Technology – East Greenwich, RI

Class of 2019 – Graduated September 2019
Bachelor of Science, Cybersecurity & Network Engineering
GPA: 3.96 out of 4.0 (most current)
Dean’s List throughout the program

Class of 2018 – Graduated March 2018
Associate in Science, Information Technology – Network Engineering
GPA: 3.97 out of 4.0
Dean’s List throughout the program, Phi Theta Kappa Honor Society

Greater New Bedford Regional Vocational Technical High School – New Bedford, MA

Class of 2016 – Graduated June 2016
Career & Technical Program (Shop): Information Support Services and Networking

Work Experience

Guardicore – Boston, MA

Customer Support Engineer – March 2021 – Present

Secureworks – Providence, RI

Analyst – Network Systems Management – December 2019 – March 2021

  • Provided exceptional client service during the administration and troubleshooting of firewall devices, such as upgrading/patching, VPNs (site-to-site, remote access), routing, rule adds/changes, object-oriented changes (objects and object groups), ISP changes, UTM features, logging, and other concepts relevant to firewalls
  • Managed client environments using the following platforms: Cisco ASA, Cisco FTD, Check Point, Palo Alto, SonicWall, FortiGate, Juniper SRX
  • Performed live troubleshooting utilizing syslog and packet capture analysis
  • Assigned to an area of responsibility based on when clients schedule changes and troubleshooting to the Firewall Device Management ticket queue
  • Fielded inbound phone calls placed to the Security Operations Center regarding managed firewall services and calls to other departments within the SOC, transferred calls to appropriate department when necessary, created new tickets requested by clients when necessary, referenced existing tickets from clients and fulfilled clients’ request when necessary
  • Handled text correspondence with client within tickets utilizing the Remedy ticketing system
  • Performed triage of new tickets generated by the clients via the Secureworks portal and other teams, and assigning tickets to other teams as necessary
  • Followed all SOPs established by the team to perform the above tasks and participated in technical trainings provided by the team as well as our Tier 3 escalation point, Firewall Support Engineering

Secureworks – Providence, RI

Specialist – Network Systems Management (Contract) – June 2019 – December 2019

  • Performed triage of new tickets generated from clients via the Secureworks portal and other teams, and assigning tickets to other teams as necessary
  • Created and edited firewall rules and access lists as well as made basic configuration changes on managed firewall devices
  • Completed block requests originating from either the client or Secureworks’ security analysis team
  • Expanded knowledge of the major firewall platforms such as Cisco ASA/FTD, Juniper, FortiGate, Check Point, Palo Alto, and SonicWall
  • Expanded knowledge of networking, firewalls, routers, Syslog, TCP/UDP ports, and subnetting/CIDR

Technology Advisory Group – Warwick, RI

Network Engineer – August 2018 – May 2019

  • Responded to tickets in regards to backups, antivirus, firewall, spam filtering, and other alerts generated from the NOC
  • Responded to any reactive support tickets as assigned by the dispatcher and/or service manager
  • Assisted project engineer with any active projects as assigned by the service manager
  • Assisted vCIOs, President, Vice President, and service manager ensure accurate billing of cloud services
  • Set up any PCs and/or servers requested by clients following specific guidelines and requests from the client

Southern Mass Credit Union – Fairhaven, MA

Network Administrator Assistant – February 2015 – August 2018

  • Responsible for all tasks on the IT checklist and assured that all daily & weekly tasks have been completed
  • Troubleshot and resolved any PC hardware and software problems within all credit union branches
  • Reset passwords for credit union employees the SMCU Windows domain and core banking platform
  • Supported all aspects of PC applications and phone system for employees of the credit union
  • Backed up network administrator for other department employees during their absence
  • Assisted in any hardware and software upgrades
  • Performed other duties and projects as assigned, such as spearheading the project of scanning 10,000+ signature cards/membership applications into digital, searchable copies

Technical Skills

  • Hardware and Software Troubleshooting
  • Server Administration
  • Computer & Network Security
  • Cisco Routing & Switching
  • Firewall Device Management (Cisco ASA/FTD, Check Point, Palo Alto, Sonicwall, Fortigate, Juniper SRX/Netscreen)
  • Network Design & Implementation
  • Strong Interpersonal Skills
  • Public Speaking & Presentations
  • Penetration Testing
  • Network Scripting

High School/College Coursework Includes

  • Windows Server
  • Routing & Switching
  • Local Area Networks
  • Database Administration
  • PC Servicing & Troubleshooting
  • Client Support
  • Technical Writing
  • AS Capstone Project
  • Windows PowerShell
  • Kali Linux
  • Router Security & Firewalls
  • Virtualization
  • Project Management
  • Wide Area Networks
  • Cybersecurity Courses
  • Senior Project

Leadership

  • Business Professionals of America Network Design Team Member – October 2015 – May 2016
  • Business Professionals of America Network Design Team Member – October 2014 – March 2015
  • Boy Scouts of America Troop Senior Patrol Leader – August 2013 – September 2014
  • Boy Scouts of America Patrol Leader – September 2012 – August 2013

Accomplishments & Awards

Boy Scouts of America

  • August 2015 – Eagle Scout

Business Professionals of America

  • May 2016 – National Leadership Conference (Boston, MA)
    • 3rd Place in Network Design Team
    • 10th Place in Systems Administration using Cisco
  • March 2016 – State Leadership Conference (Framingham, MA)
    • 2nd Place in Network Design Team, Systems Administration Using Cisco, IT Concepts (Open)
    • 3rd Place in Computer Network Technology
  • May 2015 – National Leadership Conference (Anaheim, CA)
    • Top 10 in Network Admin Using Microsoft, IT Concepts (Open)
  • March 2015 – State Leadership Conference (Framingham, MA)
    • 3rd Place in Network Design Team
    • 4th Place in Systems Admin Using Cisco, Network Admin Using Microsoft,
    • Computer Network Technology

SkillsUSA

  • June 2016 – National Leadership & Skills Conference (Louisville, KY)
    • 1st Place in Employment Application Process
  • May 2016 – State Leadership & Skills Conference (Marlborough, MA)
    • 1st Place in Employment Application Process
  • May 2015 – State Leadership & Skills Conference (Marlborough, MA)
    • 2nd Place in Employment Application Process

More accomplishments and awards listed on LinkedIn profile

Organizations

Phi Theta Kappa

March 2017 – Present

Business Professionals of America

September 2015 – May 2016

SkillsUSA

February 2013 – June 2016

Boy Scouts of America – North Dartmouth, MA

June 2008 – August 2015

Certifications

  • PC Pro Certification – March 2018
  • Microsoft Technology Associate in Networking Fundamentals – May 2015
  • More certifications coming soon…..