Resume
This is an abridged version of my resume. The most current, up-to-date, complete resume will be found on my LinkedIn profile. I strive to keep this page as updated as possible.
Education
New England Institute of Technology – East Greenwich, RI
Class of 2019 – Graduated September 2019
Bachelor of Science, Cybersecurity & Network Engineering
GPA: 3.96 out of 4.0 (most current)
Dean’s List throughout the program
Class of 2018 – Graduated March 2018
Associate in Science, Information Technology – Network Engineering
GPA: 3.97 out of 4.0
Dean’s List throughout the program, Phi Theta Kappa Honor Society
Greater New Bedford Regional Vocational Technical High School – New Bedford, MA
Class of 2016 – Graduated June 2016
Career & Technical Program (Shop): Information Support Services and Networking
Work Experience
Comscore – Remote
Security Engineer – November 2022 – February 2023
- Researched, evaluated, recommended, and implemented security solutions, standards, and best practices to protect from potential threats
- Conducted security risk assessments of cloud and internal systems, applications, and IT infrastructure as part of the organization’s overall risk management program
- Conducted vulnerability assessments and other security reviews of systems, and prioritized remediation based on the risk profile of the asset
- Reviewed and assessed security and infrastructure logs for indicators of compromise (IOCs) or other anomalous behavior within networks, applications, or users
- Conducted code reviews to determine security flaws or other issues that would impact the confidentiality, integrity, or availability of various types of systems
- Supported the testing, validation, and improvements of internal security controls
- Assisted with penetration testing and other “red” team exercises
- Developed recommendations and standard to protect cloud environments
- Established incident response playbooks and procedures
- Monitored security vulnerability information from vendors and third parties
- Conducted periodic audits
- Performed incident response organization-wide while part of an on-call rotation
Akamai Technologies (Formerly Guardicore) – Cambridge, MA
Technical Support Engineer – March 2021 – November 2022
Part of the North America/Latin America Support Team for Akamai’s Microsegementation product (formerly known as Guardicore Centra). In November 2021, Guardicore was acquired by Akamai Technologies.
During the course of my duties as a Technical Support Engineer, these were some of the tasks and accomplishments I have performed.
- Performed triage of support tickets and provided first responses for these requests based on the client’s SLA and ticket severity. Assigned tickets to support engineers based on experience level and best availability.
- Performed troubleshooting of many aspects of the microsegmentation solution for medium to large-sized clients. Communicated with the clients via our ticketing system (Zendesk) and teleconferencing for live troubleshooting sessions and scheduled client meetings (Zoom and WebEx), as well as instant messaging for certain clients (Slack).
- Troubleshot the following technologies: Agents (Windows and Linux), Aggregators, Management Infra (Nginx, Nomad, Datadog, Grafana, Docker, etc.), Management Application Services (Elasticsearch, RabbitMQ, MongoDB, etc.), Policy Creation and Optimization, Honeypots (Windows and Linux deception via RDP/SSH/HTTP), Policy Mismatching, and other issues related to microsegmentation solution.
- Was assigned on-call on assigned evenings and weekends to perform around-the-clock support and ensure the stability of our client’s SaaS environments which host their management nodes, aggregators, and deception servers.
- Coordinated with Escalation Support Engineer/Team Lead for guidance and escalation on more complex issues, Customer Success Managers to coordinate client status and major client issues, Professional Services to support complex issues during the policy implementation process, and Sales to answer any inquiries regarding the product or to support complex issues during the POC or post-sales process. Escalated to management and executives as necessary to fulfill the client’s demands and expectations.
- Wrote internal and client-facing documentation to aid internal teams and clients in using the product and performing troubleshooting steps and tasks for any minor or major issues.
- Escalated to Research and Development Engineering teams on any GC bugs or issues that require changes in behavior or design of the product. Worked with Engineering teams to implement any necessary hotfixes and other improvements to apply to client SaaS/On-Premise affected by any issues raised to the respective teams.
- Trained internal teams on how to use and troubleshoot new features implemented by the Product and R&D teams for new versions of the microsegmentation solution.
- Performed dedicated support for a large food manufacturing client during their policy implementation phase, coordinating with the assigned Professional Services Engineer and stakeholders of their microsegmentation from the client-side as well as any vendors that the client coordinates with.
Secureworks – Providence, RI
Analyst – Network Systems Management – December 2019 – March 2021
- Provided exceptional client service during the administration and troubleshooting of firewall devices, such as upgrading/patching, VPNs (site-to-site, remote access), routing, rule adds/changes, object-oriented changes (objects and object groups), ISP changes, UTM features, logging, and other concepts relevant to firewalls
- Managed client environments using the following platforms: Cisco ASA, Cisco FTD, Check Point, Palo Alto, SonicWall, FortiGate, Juniper SRX
- Performed live troubleshooting utilizing syslog and packet capture analysis
- Assigned to an area of responsibility based on when clients schedule changes and troubleshooting to the Firewall Device Management ticket queue
- Fielded inbound phone calls placed to the Security Operations Center regarding managed firewall services and calls to other departments within the SOC, transferred calls to appropriate department when necessary, created new tickets requested by clients when necessary, referenced existing tickets from clients and fulfilled clients’ request when necessary
- Handled text correspondence with client within tickets utilizing the Remedy ticketing system
- Performed triage of new tickets generated by the clients via the Secureworks portal and other teams, and assigning tickets to other teams as necessary
- Followed all SOPs established by the team to perform the above tasks and participated in technical trainings provided by the team as well as our Tier 3 escalation point, Firewall Support Engineering
Secureworks – Providence, RI
Specialist – Network Systems Management (Contract) – June 2019 – December 2019
- Performed triage of new tickets generated from clients via the Secureworks portal and other teams, and assigning tickets to other teams as necessary
- Created and edited firewall rules and access lists as well as made basic configuration changes on managed firewall devices
- Completed block requests originating from either the client or Secureworks’ security analysis team
- Expanded knowledge of the major firewall platforms such as Cisco ASA/FTD, Juniper, FortiGate, Check Point, Palo Alto, and SonicWall
- Expanded knowledge of networking, firewalls, routers, Syslog, TCP/UDP ports, and subnetting/CIDR
Technology Advisory Group – Warwick, RI
Network Engineer – August 2018 – May 2019
- Responded to tickets in regards to backups, antivirus, firewall, spam filtering, and other alerts generated from the NOC
- Responded to any reactive support tickets as assigned by the dispatcher and/or service manager
- Assisted project engineer with any active projects as assigned by the service manager
- Assisted vCIOs, President, Vice President, and service manager ensure accurate billing of cloud services
- Set up any PCs and/or servers requested by clients following specific guidelines and requests from the client
Technical Skills
- Hardware and Software Troubleshooting
- Server Administration
- Computer & Network Security
- Microsegmentation
- Product Support
- Firewall Device Management (Cisco ASA/FTD, Check Point, Palo Alto, Sonicwall, Fortigate, Juniper SRX/Netscreen)
- Network Design & Implementation
- Strong Interpersonal Skills
- Public Speaking & Presentations
- Penetration Testing
- Network Scripting
High School/College Coursework Includes
- Windows Server
- Routing & Switching
- Local Area Networks
- Database Administration
- PC Servicing & Troubleshooting
- Client Support
- Technical Writing
- AS Capstone Project
- Windows PowerShell
- Kali Linux
- Router Security & Firewalls
- Virtualization
- Project Management
- Wide Area Networks
- Cybersecurity Courses
- Senior Project
Leadership
- Business Professionals of America Network Design Team Member – October 2015 – May 2016
- Business Professionals of America Network Design Team Member – October 2014 – March 2015
- Boy Scouts of America Troop Senior Patrol Leader – August 2013 – September 2014
- Boy Scouts of America Patrol Leader – September 2012 – August 2013
Accomplishments & Awards
Boy Scouts of America
- August 2015 – Eagle Scout
Business Professionals of America
- May 2016 – National Leadership Conference (Boston, MA)
- 3rd Place in Network Design Team
- 10th Place in Systems Administration using Cisco
- March 2016 – State Leadership Conference (Framingham, MA)
- 2nd Place in Network Design Team, Systems Administration Using Cisco, IT Concepts (Open)
- 3rd Place in Computer Network Technology
- May 2015 – National Leadership Conference (Anaheim, CA)
- Top 10 in Network Admin Using Microsoft, IT Concepts (Open)
- March 2015 – State Leadership Conference (Framingham, MA)
- 3rd Place in Network Design Team
- 4th Place in Systems Admin Using Cisco, Network Admin Using Microsoft,
- Computer Network Technology
SkillsUSA
- June 2016 – National Leadership & Skills Conference (Louisville, KY)
- 1st Place in Employment Application Process
- May 2016 – State Leadership & Skills Conference (Marlborough, MA)
- 1st Place in Employment Application Process
- May 2015 – State Leadership & Skills Conference (Marlborough, MA)
- 2nd Place in Employment Application Process
More accomplishments and awards listed on LinkedIn profile
Organizations
Phi Theta Kappa
March 2017 – Present
Business Professionals of America
September 2015 – May 2016
SkillsUSA
February 2013 – June 2016
Boy Scouts of America – North Dartmouth, MA
Certifications
- PC Pro Certification – March 2018
- Microsoft Technology Associate in Networking Fundamentals – May 2015
- More certifications coming soon…..